Refund Policy

Last updated: 17 September 2026

The calculation (US$97)

• Before delivery: full refund, no questions asked. Write to hello@addsupabroad.com from the email address you ordered with. We refund to the original payment method within 5 business days.
• If we cannot deliver your report within 14 days of receiving your completed questionnaire, we refund you in full without being asked.
• After delivery: if the report contains an error of ours, we correct it free of charge or, if you prefer, refund it in full. Tell us within 30 days of delivery.

Monitoring (US$12 per month)

• Nothing is charged for monitoring until your report is delivered.
• Cancel at any time with the link in any email from us or by writing to us. You are not charged again after you cancel.
• If you were charged after you had asked us to cancel, we refund that charge in full.

If the launch does not go ahead

Founding orders are accepted while the service is being launched. If we decide not to go ahead, every founding order that has not been delivered is refunded in full automatically.

How a charge appears on your statement

Charges appear as ADDSUPABROAD.COM. If you do not recognise a charge, write to us first — we answer within 2 business days and it is the fastest way to get your money back.